Certificate III in Frontline Management

BSB31207

This qualification is for people who will provide supervision but require some training in the basics. They are likely to already have technical skills of some other kind.

Frontline managers at this level give basic leadership to small groups and have limited responsibility for the effectiveness of its performance. They normally report to a supervisor or team leader. Job roles and titles include Unit leader or Leading Hand.

Applicants should have some experience of working within a team or unit.

After achieving the Certificate III in Frontline Management, students may take the Certificate IV in Frontline Management, or a range of other Certificate IV qualifications.

 

Qualification Requirements

The qualification requires a total of six units:

Compulsory:

• Maintain workplace safety BSBCMN311B
• Contribute to effective workplace relationships BSBFLM303C
• Support operational plan BSBFLM305C
• Contribute to team effectiveness BSBFLM312B
• Organise personal work priorities and development BSBWOR301A

One other unit:

• Deliver and monitor a service to customers BSBCUS301A
• Promote innovation in a team environment BSBINN301A
• Communicate electronically BSBITU203A
• Provide workplace information and resourcing plans BSBFLM306C
• Support continuous improvement systems and processes BSBFLM309C
• Support a workplace learning environment BSBFLM311C
• Lead and facilitate off-site staff BSBMGT404A
• Manage projects BSBPMG510A
• Identify risk and apply risk management processes BSBRSK401A