Certificate IV in Frontline Management

BSB40807

This qualification is for the first line of management in a wide range of contexts. Applicants may have existing qualifications and technical skills in another vocation or profession, yet require skills or recognition as supervisors. They would normally report to a manager.

At this level frontline managers give leadership and guidance to others, and take responsibility for the effective functioning and performance of the team and its work outcomes.

Job roles and titles vary across different industry sectors and include Coordinator, Leading Hand, Supervisor and Team Leader.

Prerequisites

There are no prerequisite requirements for individual units of competency.

Pathways into the qualification

Preferred pathways for candidates considering this qualification include:

• the Certificate III Frontline Management or other relevant qualification/s, or
• evidence of competence in the majority of units required for the BSB31207
• experience in a supervisory role but no formal qualification.

After achieving the Certificate IV in Frontline Management, candidates may take the Diploma of Management, or a range of other Diploma qualifications.

Qualification requirements

All 4 core units

• Show leadership in the workplace BSBMGT401A
• Implement operational plan BSBMGT402A
• Monitor a safe workplace BSBOHS407A
• Promote team effectiveness BSBWOR402A

At least 3 of the elective units from the list below .

• Coordinate implementation of customer service strategies BSBCUS401A
• Address customer needs BSBCUS402A
• Implement customer service standards BSBCUS403A
• Report on financial activity BSBFIA402A
• Coordinate business resources BSBADM409A
• Implement workplace information system BSBINM401A
• Promote innovation in a team environment BSBINN301A
• Make a presentation BSBCMM401A
• Maintain business technology BSBITS401A
• Implement continuous improvement BSBMGT403A
• Lead and facilitate off-site staff BSBMGT404A
• Promote products and services BSBMKG413A
• Manage projects BSBPMG510A
• Establish networks BSBREL401A
• Analyse and present research information BSBRES401A
• Identify risk and apply risk management processes BSBRSK401A
• Establish effective workplace relationships BSBWOR401A
• Develop work priorities BSBWOR404A
• Write complex documents BSBWRT401A

The other 3 elective units may be selected from the remaining elective units listed below, the BSB07 Business Services Training Package or any other currently endorsed national Training Package. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification.

Elective units must be relevant to the work outcome, local industry requirements and the qualification level.

Units selected from other Training Packages must not duplicate units selected from or available within the BSB07 Business Services Training Package.