Complaints Procedure

1. A complaint may be:
   1. a problem of unfair or inequitable treatment
   2. rejection of application to become a student, or,
   3. an appeal against disciplinary action.
 
2. Before making a formal complaint, the student should ask for verbal clarification of the issue. This does not lessen his or her right in any way to make a formal complaint.
 
3. A formal complaint will be handled on the basis of a formal written statement on the prescribed form presenting the case to the college Principal.
 
4. If the complaint is against the Principal, the Principal will refer the matter to another senior staff member.
 
5. The complaint will be referred to an independent person appointed by the Principal of the member college.
 
6. If the nature of the appeal or complaint requires more than one field of expertise, then a panel comprising independent persons who together have all necessary expertise may be appointed.
 
7. The independent person or the panel will provide a written statement of the adjudication decision and the reasons for the decision to be sent to the appellant, with a copy filed in a register of complaints.
 
8. The independent adjudication shall be final.
 
9. All expenses incurred shall be born by the appellant unless the adjudication finds in his or her favor.
 
10. Except in mitigating circumstances, the complaint will be handled in one calendar month from the receipt of the written complaint.

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